I was thrilled to find Finger Lakes Comfort with a 24 hour service. My furnace died and needed help at 3am. Thank GOD I found them. However, the technician was rude and condescending and blamed my furnace issue on neglect. But I can’t be mad...because he came out at 4am to help me. I’m just saying, he could have been more professional. And then he questioned me if my check was good. Happy with the company, but technician could have been more customer friendly
We are very pleased with the service that The Charles Company has given us. They are very professional and do a super job. I would highly recommend them for their air condition products and heating products. Jayson and Kacey did a great job with cleaning our furnace.
Stephen Lawrence Lebrecht
Absalutley the best company to call for any type of problem . Very sweet and polite personnel , I truly believe this company tried harder than any other company out there locally . Prices are reasonable and they leave you with a warm feeling before , during and after the job that was requested is complete. I totally support this company and have told all my neighbors and friends about them , 5 stars from me
Bruce and Jane in Clifton Springs
What are the chances that both toilets in a house would be unusable within 24 hours of each other? And then, the husband decides to tear apart the shower "as long as he was going to be doing a little plumbing"!! After multiple trips to get required parts, pipes and plumbing pieces and a frazzled "husband plumber", the wife says: "Call a plumber!" Dave and Lake Country Comfort to the rescue!! Great job!! Imagine having a service show up on time? They did! Imagine having a service do the job with no delay, idle time on the job site, quality job completed, reasonable pricing? They did! Thanks, Dave!! We'll be telling all our friends and anyone needing exceptional work about you!!
I have a very techy boiler and contractor after contractor keep taking my money I was bout to buy different unit until my propane supplier gave me Dan's number thank God cause this guy is the best professional and knows his stuff his office even made sure he took care of me before his deployment the next day to the reserves they have my business forever
I can’t say enough great things about Finger Lakes Comfort! I was loyal to Halco for sometime until my boiler went! In getting quotes, FingerLakes comfort was by far less expensive, bur also honest, more professional, and even helped filed all rebate information! They installed the unit quickly and their follow up was amazing! I will no doubt use them solely for all my heating, plumbing, and well needs!
Affordablity, Quality and Professionalism... the top three qualities I look for in a contractor. Greg and his technicians are the epitome of all three! I can’t thank them enough for always being there when I need them! Whether it’s my own home or one of my other properties, they are the first ones I call when I need professional plumbing or heating help! Thanks again for always being there!
Kathy P. in Clifton Springs
I want to say thank you!! Jeremy, the tech that came to my house, was professional, friendly and he did an excellent job. I can't tell you the comfort I'm feeling knowing that I can call Fingerlakes Comfort...and trust you. ~ Kathy
Another great service visit. Dave the tech was on time and took care of my issue promptly. Dave is an excellent representative of Finger Lakes Comfort. Once again the customer service was impeccable and as before it started with Marlene. Many thanks to Marlene, Dave and Greg. Chris
Nick and Sarah in Canandaigua
Thank You Finger Lakes Comfort.... for a great job installing my new sewer line here in town. You were on time, polite, fair priced and did a great job in just one day. We are thankful for your awesome work and for the clean up the guys did in our yard after the job was completed. You will be our "go too" guys for any future work that we need here at our home... Bravo to you and the crew! I will recommend you to anyone asking me for a quality plumber...
You fellas did a great job in installing our waterline and you did it at a price that was fair ... and that's an understatement. I say this because your quote on the job was well below two others, plus you offered a seniors discount that by itself saved us a few hundred dollars AND you came through on an option that saved us a few hundred more. The dig ended up only minimally invasive and the cleanup was well done. All in all a smooth, courteous and professional job. You can be assured that I have you guys on my speed dial if I ever need another plumbing job. Thank you.
Thank you for bending over backwards to work with me and get the job done quickly and financing it. There is much to be said for "small town" service. You guys are "big time" as far as I can tell.
Yesterday my Hot water heater let loose and I needed a new one. Between the time I called and the time the technician was done and everything was working fine about 4 hours had gone by. The customer service I received was fabulous and started with Marlene on the phone who contacted a tech and then called me back to give me an update. Dan the tech came over and assessed the situation, quoted me a price and then left to get the materials he needed. Dan is professional, knowledgeable and personable. A great representative of Finger Lakes Comfort. I am impressed that I got same day installation and will do business with them again. Many thanks to Marlene, Dan and Greg.
Eddie Lee - Thank you!
THANK YOU!! After hours emergency call led to new water line in, sump line out...The big dig was on..Awesome Job! Professional, Clean, Friendly and Very Fair! And this company loves and hires Veterans! Thank you for making this stressful situation the best it could possibly be. All our best to you!!!
I just wanted to send you a brief note to thank you for sending your tech to our house to replace our hot water heater on Christmas Eve. Despite my asking him to modify the location, and as a result him needing to run out for a few items during the day, he was nothing but pleasant and a true joy to work with. He was diligent and did his best to get the job done as quickly as possible, which he did. In the end the work looks professional, and the unit is where it always should have been. Basically he made a bad situation for my wife, ie, no water heater, better and made me happy with the proper unit placement. You have a customer for life, and I will always suggest you and your team, if/when anyone asks for a referral.